Area Supervisor

Area Supervisor

Apply for the Area Supervisor role at Ross Stores, Inc.

Ross is a leading off‑price retail chain with over 2,200 stores and a strong track record of growth. We bring customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the store and the general operations and supervision of the store as Manager on Duty. Area Supervisors open and close the store, supervise associates, and maintain a friendly, easy‑to‑shop environment. They ensure proper merchandise presentation and keep work areas clean. They also execute and supervise company operational processes as needed.

• Safety is the number one priority; practices safe behaviors in everything they do.
• Maintains high awareness on the sales floor to create a safe and secure shopping environment and immediately corrects or reports unsafe conditions.
• Secures building entrance/exit control, EAS devices, cash office, armored carrier pick‑ups, and register area.
• Removes clutter and ensures clear egress to emergency exits.
• Manages customer safety including accident prevention, reporting, and emergency procedures.
• Tests fire alarm systems as scheduled and responds to after‑hours alarms when requested.

• Treats all customers, associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.

• Represents and supports the Company brand at all times.
• Maintains a professional appearance, in accordance with the Company Dress Code; ensures all associates adhere to the Dress Code.
• Keeps all areas of the store clean, well‑maintained, and merchandised to standard.
• Responsible for daily trash removal.

• Ensures recovery, sizing, and markdowns follow company standards through teaching, assigning tasks, and following up per best practice.
• Receives merchandise trucks when needed.
• Processes all merchandise with a sense of urgency.
• Receives non‑merchandise inbound deliveries (signs, supplies, special deliveries).
• Maintains cleanliness and organization of all stockrooms.
• Helps deliver and place merchandise on the sales floor after processing.
• Secures back‑stock and processes to company policy.
• Makes merchandising of department, including back‑stock, compliant.
• Reduces loss due to damage.
• Ensures compliance to monthly presentation guidelines in assigned area.
• Handles floor moves and sign‑ups, including promotional signing as needed.
• Oversees re‑wraps as needed.

• Understands and complies with the Loss Prevention Awareness Program; maintains a strong customer service presence on the sales floor.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash and credit card information, and merchandise.
• Maintains the Public View Monitor system properly.
• Conducts "Code 50" package inspections.
• Executes company best practices while minimizing steps and touches.

• Maximizes productivity by minimizing steps and extra touches; ensures associates execute company standards at the front end.
• Maintains pace and presence at the front end, managing lines to expedite customers’ wait time.
• Trains and coaches associates on cash registers, shortage control policies, and other front‑end procedures to meet friendly and productivity standards.
• Controls retail associates’ break schedule for backups, lunches, and breaks.
• Ensures all equipment works properly.
• Main…