Retail Associate

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Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will

Experience:

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve the hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion, and our community – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Our Corporate headquarters are in Dublin, CA. We have three buying offices in key markets (New York City, Los Angeles, and Boston) and eight distribution centers nationwide. With 2023 revenues of $20.4B, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate may be requested to perform additional tasks to achieve customer service and operational goals.

• Practice safety and maintain a safe environment.
• Maintain awareness on the sales floor and ensure clear egress to emergency exits.
• Treat all Customers and Associates with respect and courtesy; be friendly and professional.
• Assist Customers – register‑trained, handle questions, and respond promptly.
• Handle Customer issues courteously and involve Store Leadership when needed.
• Represent and support the Company brand.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters, replenishing restroom supplies, disinfecting high‑touch areas).
• Maintain a professional appearance and adhere to the dress code.
• Perform daily assigned sizing and recovery to keep the store neat and organized.
• Expedite newly received merchandise to the sales floor and merchandise per company best practice.
• Understand the Loss Prevention Awareness program, Shortage Highway, and merchandise protection standards.
• Show integrity, safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies and procedures.
• Handle cash, check, charge card, and refund transactions accurately.
• Maximize productivity by executing best practices efficiently.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all Store equipment (PDTs, registers, PC).
• Stand, walk, and move throughout the Store 100% of the time.
• Bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Some assignments may require different qualifications and skills.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the role. It is not intended to be comprehensive. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, sexual orientation, and any other protected category under federal, state or local laws.

• Mid‑Senior level

• Full‑time

• Sales and Business Development
• Retail