Field Service Supervisor

Industrial Works is a Mid-Size Diversified Metals Fabrication Company located in Green Bay, WI that is experiencing growth. We are looking for a full-time Field Service Supervisor. We distinguish ourselves in the marketplace by our proven advantage of Manufacturing Excellence, Project Management, On Time Delivery, and Superior Customer Service. This position is responsible for overseeing a field crew. The Field Service crews are involved in comprehensive industrial and mechanical projects including installation, maintenance, and repair of stainless-steel food and dairy equipment.

Installation projects require up to 50% travel with stays varying from 1 – 10 nights, with the occasional emergency projects, and receive a per diem for all overnight stays. Each field crew member is on a rotating on-call schedule, frequency of on-call is based on the size of the crew. Experience is preferred however we offer training to those with limited experience.

We incorporate growth through merit-based advancement. Travel and lodging is arranged and paid for by the company. In addition to the base pay with travel taken into consideration this position has the potential to earn up to $134,000 annually plus benefits.

Location: Green Bay, WI

Wage: $28 – $38 Varies based on experience.

Shift: 7:00 a.m. to 3:30 p.m. plus travel.

Job Type: Full-Time

The essential job functions include:

• Understand Customers Scope of work and expectations
• Communicating with Crew members and Project Managers regarding Scope of Work
• Concept drawing/sketch
• Identify the root of customer’s need
• Identify the decision maker for the customer
• Identify timeline, quality required, manpower (offer real timeline if customer's is not realistic, Base timeline off material/labor availability)
• Planning of known future material and labor requirements
• Lead Person – Communicate between other lead persons and Project Manager as required
• Track and record time spent directly on customer projects, manage time dedicated to billable customer work, and ensure all chargeable hours for customer services are accurately logged in the ERP via the Data Collection App.

This position is very active and requires a high level of motivation, dependability, reliability, and a willingness to learn new processes as they arise. Effective communication, both written and verbal are critical to this position. Able to work in a team environment and independently.

The Academic Competencies of this position will require:

• High School Diploma or GED
• Basic computer skills – Microsoft Outlook and Word
• Ability to use handheld measurement tools
• Ability to use handheld tools

The workplace requires the following competencies to for this role to be successful:

• Teamwork
• Adaptability & Flexibility
• Decision Making and Problem Solving
• Customer Focused
• Safety

Industry based Competencies required in this role include:

• Understand the organization’s manufacturing process and production needs which are to be supported by this position
• Focus on Quality and Continuous Improvement
• Engage in manufacturing process development
• Work compliant with OSHA Standards
• Understanding Blueprint Readings
• Understanding P&
• Manufacturing Process Development
• Maintenance/Installation
• Knowledge of International Standards and how to establish

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

• Ability to lift up to 75 lbs.
• Ability to Travel
• Comfortable working at Heights
• Professionally represent Industrial Works IMFG/IFAB/IFIELD
• Accept other duties as assigned

• Competitive hourly pay with possibility of overtime and double time
• Per Diem for overnight travel

• Tiered Approach to Advancement with a merit-based pay increase
• Annual Cost of Living Increase in Pay
• 401k
• Fully Vested 401k Match
• Company Paid Health insurance
• Health savings account
• Short Term Disability
• Long Term Disability
• Company Paid Dental Insurance
• Vision Insurance
• Bereavement Pay
• Company Paid YMCA Membership
• Tuition Reimbursement
• Paid Holidays
• Paid Vacation
• Annual Unused Vacation Payout
• Unpaid Time Off Upon Request