Director of Golf, Green Bay Club

Overview

About Green Bay Country Club Green Bay, WI. The idea for our Club began in 1989 and spread rapidly around town. With love for the game leading the way, GBCC’s founding members put forth an effort to arrange the finances, grow a list of prospective members, and find a location special enough to make their dreams become a reality. Today, we are a fully private club with members from widely varying backgrounds, including athletics, finance, medicine, law, construction, politics, and industry.

The Club continually evolves and improves to meet the demands of changing lifestyles.

CLUB DETAILS

• Facility:
  Corporation
• Course Access:
  Private
• Number of Holes: 18
• Total Annual Rounds: 23,000
• Number of Carts: 60
• Members: 380
• Primary Golf Season:
  April-November
• Caddie Program:
  No
• Practice Range:
  Yes
• Short Game Area:
  Yes
• Number of Staff Managed: 20

Title: Director of Golf

Reports to: General Manager/Chief Operating Officer

Supervises: Director of Instruction, First Assistant Golf Professional, Assistant Golf Professional(s), Merchandiser & Player Services Staff

Position

Description:

Under the general supervision of the General Manager/Chief Operating Officer, the Director of Golf/Head Golf Professional oversees all golf operations including the golf shop, golf range, practice areas & quarry course, and player service/cart storage area. The Director will plan, delegate, and/or execute all golf services at Green Bay Country Club including lessons, events, merchandising, and player services. The position will promote an exceptional “golf experience” and provide excellent services and programs ensuring the highest level of services to Members and Guests.

• Oversee and participate in all facets of the golf shop, golf range, practice areas, quarry course and Player Service operations.
• Accountable for the management and performance of all golf shop and applicable department operations and services; assure high standards and total customer service satisfaction.
• Establish golf shop operations policies and ensure proper hiring, training, supervising, personal development, and corrective action in accordance with fair labor standards, safety and established policy.
• Implement operating procedures and training manuals for the golf operation.
• Schedules and chairs regular staff meetings focused on customers, operations, revenue growth, cost containment, staff development and continuous improvement.
• Maintain a successful working relationship with all department leaders and attend senior management weekly meetings.
• Attends as invited committee/staff/association meetings representing the club.
• Develop/coordinate annual business plans for the golf operation, including proper budget development and execution.
• Coordinate and ensure all written correspondence, reporting, newsletters, and communications for the golf operation.
• Meet, greet, and welcome new and prospective members.
• Enforce all rules and regulations governing golf course usage and care.
• Develop and oversee an innovative tournament schedule and golf activities program that services all member segments.
• Collaborate with the Director of Instruction with golf instruction, clinics, golf schools, and player development programs for all membership types.
• Oversee and collaborate with the club’s merchandiser with the club’s profitable golf shop merchandise that is consistent with member demographics and needs.
• Oversee golf marketing initiatives with merchandiser, including all promotional materials, play recruitment, yield management, golf packages, and outside events plus the promotion of new golf memberships (where applicable).
• Plan and execute all fiscal areas and performance for the golf operations including planning, budgeting, forecasting, monitoring, and correction.
• Establish sales goals and forecasts for all golf programs and services; generate, monitor and analyze reports.
• Demonstrate a strong understanding of and commitment to the GBCC brand by consistently upholding established standards and collaborating closely with the Club’s in‑house marketing and communications team.
• Engage with members to achieve complete knowledge to create a level of…