Healthcare Operations Manager

Description

The Operations Manager is responsible for labor and productivity performance, frontline leadership development, and operational compliance across nursing service lines. This role provides strategic oversight of workforce planning and labor utilization while leading and developing Nurse and CNA Supervisors to ensure consistent execution of staffing, performance, and quality expectations.

This position partners closely with organizational leaders to align financial stewardship, workforce stability, regulatory compliance, and patient care excellence.

Full‑time, Monday through Friday, 1st shift (hybrid) with an eight‑hour workday. Typical hours generally fall between 7:00 a.m. and 5:00 p.m., with flexibility in scheduling based on coordination with the leader. Administrator On Call Rotation 15‑20 shifts approximately, including weekend days, 1‑2 holidays per year.

• Own labor utilization, productivity performance, and workforce efficiency for nursing service lines.
• Analyze and interpret labor and productivity data, including full‑time equivalency (FTE), visits per FTE, overtime, PTO, and non‑productive time.
• Monitor labor budgets against actual performance, identify trends and variances, and present findings with recommendations to the Nursing Operations Director.
• Align staffing levels, float utilization, and skill mix with census and workload projections in partnership with the Central Scheduling Manager.
• Provide oversight of timecard accuracy through audits and exception review, ensuring payroll integrity and compliance.
• Engage in workforce planning efforts and recommend staffing model, territory structure, and FTE adjustments in collaboration with Recruitment, Finance, and nursing leadership.
• Ensure compliance with labor standards, contracts, and applicable regulatory requirements.
• Develop and share labor dashboards and actionable insights with nursing and operational leadership to support informed decision‑making.

• Lead, coach, and develop Nurse and CNA Supervisors through structured one‑on‑one meetings, performance reviews, and ongoing feedback.
• Ensure consistent execution of policies, workflows, productivity expectations, and accountability standards across all supervisors.
• Co‑lead nursing staff interviews with the Educational Services team and participate in hiring decisions.
• Prepare for and conduct annual EMPOWER meetings for direct reports.
• Provide oversight and guidance to Nurse and CNA Supervisors in conducting EMPOWER meetings with their teams.
• Lead performance management and progressive discipline processes, in collaboration with the Nursing Operations Director and Human Resources as needed.
• Participate in the Administrator On‑Call rotation as assigned.

• Partner with Quality and Education leaders to align workflows with quality standards and regulatory requirements.
• Review quality, compliance, and performance data and facilitate corrective action planning.
• Identify operational gaps and collaborate with Operations, Quality, and Education leaders on improvement initiatives.
• Promote a culture of safety, high reliability, and continuous improvement.

• Computer proficiency (MS Office – Word, Excel, Electronic Medical Record, Automated Scheduling System, and Outlook).
• Experience partnering with cross‑functional teams.
• Familiarity with performance management systems and labor analytics.
• The ability to interpret financial data and allocate budgets.
• Demonstrated knowledge of healthcare operations with a strong focus on leadership, workflow optimization, and system‑wide impact.
• Ability to lead and support teams across the organization, including availability for leadership escalation.
• Strong critical thinking and decision‑making skills, with the ability to exercise sound judgment and discretion in a fast‑paced, data‑driven environment.
• Proven ability to analyze operational data, identify trends, and translate insights into effective action.
• Excellent organizational, communication, and problem‑solving skills, with the flexibility to adapt to changing priorities.
• Highly…