IT Plant Support Analyst

Description

The IT Plant Support Analyst delivers hands‑on technical support for both manufacturing plant operations and corporate office environments. This role ensures critical IT systems, hardware, and services remain reliable, secure, and optimized for performance. The position involves close collaboration with end users, vendors, and technical teams while supporting a fast‑paced, highly operational environment.

• Provide break/fix support for PCs, laptops, mobile devices, phones, printers, and other network‑connected equipment.
• Configure, support, and troubleshoot conference room technology, including Yealink and other executive meeting solutions.
• Manage incoming support tickets, walk‑ins, and on‑site service needs with a focus on high‑quality customer experience.
• Maintain vendor relationships and coordinate service calls when necessary.
• Conduct scheduled audits of printers, conference rooms, and other critical equipment.
• Perform inventory management, asset tracking, and hardware lifecycle duties.
• Support device imaging, Autopilot deployments, and Intune‑related testing and troubleshooting.
• Travel regularly between Green Bay and De Pere facilities (reliable personal vehicle required).
• Safely operate ladders and scissor lifts as needed within manufacturing areas.

• Strong troubleshooting and technical diagnostic abilities
• Active Directory administration
• White‑glove customer service
• PC imaging and deployment
• Office 365 support
• Mobile Device Management (MDM)
• SCCM/Endpoint Manager familiarity
• Ticketing system proficiency
• Printer and network peripheral support
• Basic networking (Cisco switch awareness preferred)
• Mac device support (helpful but not required)

• 2–3 years of IT support experience, ideally within a manufacturing or industrial environment
• Strong critical thinking and problem‑solving skills
• Ability to work independently while managing shifting priorities
• Excellent time management, communication, and documentation skills
• Familiarity with IT service management (ITSM) tools and best practices

This is a Contract position based out of Green Bay, WI.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Green Bay, WI.

This position is anticipated to close on Mar 12, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.