Systems Administrator III

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Full Time Technical Green Bay, WI, US

3 days ago Requisition

Onsite
- Green Bay, WI.

Responsible for responding to and addressing technology-related issues from our internal customers with excellent customer service. Install, support, and maintain the operation of the IT hardware, all peripherals, and applications for all end users in the corporate office and remotely for all stores

• Effectively set up new hires, process terminations, and change access as needed
• Track and report licenses used to ensure adherence to corporate plan structure
• Monitor Microsoft  reports and take necessary action to remedy risks
• Manage user access audits and partner with external auditors to review security compliance

• Manage desktop workstations and applications using Windows server-class hardware and operating systems
• Proactively identify root causes and work to mitigate the cause and business impact

• Compile information to create annual budgets for company wide maintenance agreements, software subscriptions, and outside services
• Forecast monthly center and corporate Windows and Cloud Systems expense
• Effectively manage millions of dollars in annual IT spend

• Focused on several medium and large-sized projects
• Develop and maintain project plans. Outline steps and timetables for projects, resource planning, and standard operating procedures
• Complete project status reports on time
• Install, configure, validate, test, and implement systems technology
• Assist in the procurement of hardware and/or software and services needed to complete projects

• Engage with initial work for renewals or new contracts
• Review contracts to verify rates, service, and coverage options
• Submit contracts to the manager for legal department and IT leadership review and approval

• Engage in evaluating existing environment and infrastructure to improve productivity, up time, and reduce expenses
• Implement change for efficiencies, reliability, and security to meet business needs
• Participate in system monitoring and performance management
• Monitor systems capacity, analyze, and participate in forecasting and recommendations
• Participate in setting the standard for IT architecture specifications, defining future direction, and gap remediation

• Participate in the department on-call support rotation
• Support vendor, procurement, and budget management
• Lead tasks as assigned by manager and/or senior leadership
• Support center and corporate users by resolving daily support incidents
• Maintain effective ongoing dialog with management to communicate issues and plans consistently
• Prepare and maintain documentation, IT inventory, various reports, and service requests
• Manage personal growth to enhance technical expertise
• Perform other duties and special projects as assigned
• Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud
• Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact

• Actively seek out learning opportunities in new technologies, programming languages, and database systems
• Develop methods for applying new technologies in the IT environment
• Participate in software development and the development of procedural standards
• Be actively aware of new software or hardware that would advance the business

• A bachelor’s degree in information technology is desired or equivalent experience
• 7+ years of similar systems administration experience
• Able to take direction, prioritize work, and manage multiple activities simultaneously
• Able to work independently and as part of a team
• Able to communicate across all levels of the…