Client Experience Coordinator

Infinite Healing Client Experience Coordinator Green Bay, WI
· Full time Company website Apply for Client Experience Coordinator

Are you a compassionate, organized professional who loves supporting clients in a holistic wellness environment?

At Infinite Healing, recovery is a refined blend of science and restoration. Our specialized therapies are grounded in evidence-based methods while enhanced by cutting-edge treatments designed to restore balance at the deepest level. From trauma-informed counseling to advanced modalities like PEMF and infrared sauna, every element of your care is curated to accelerate recovery and nurture resilience in both body and mind.

This is not standard treatment—it is a premier healing experience where the precision of science meets the art of transformation.

At Infinite Healing, wellness is a refined blend of evidence-based science and whole-person restoration. Our approach combines trauma-informed counseling, advanced modalities like PEMF therapy and infrared sauna, and a deeply supportive environment designed to nurture resilience and accelerate healing. Every element of care is curated to ensure clients feel safe, supported, and empowered in their wellness journey.

This is not standard administrative work—it is a central role in creating a transformative healing experience for every client
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Infinite Healing is seeking a Client Experience Coordinator to join our growing team. This role is at the heart of the client experience, providing compassionate support, ensuring smooth operations, and helping clients navigate their wellness journey.

The position will start part-time (12–16 hours/week), focused on client-facing hours when appointments are scheduled, and is designed to grow into a full 36-hour/week role as client volume increases. This ensures a sustainable, supportive work environment while giving the coordinator room to expand responsibilities and hours over time.

This position is ideal for a warm, self-motivated, highly organized individual who is aligned with Infinite Healing’s holistic, whole-person approach to wellness.

Client Support & Administrative Duties

• Greet and check in clients with warmth and professionalism
• Schedule appointments and manage client calendars
• Provide outstanding customer service via phone, email, and in-person interactions
• Respond to client inquiries promptly and supportively
• Maintain office cleanliness and assist with housekeeping tasks
• Assist with wellness memberships, billing, and package management
• Support staff with operational duties as needed

Wellness & Service Support

• Assist with PEMF therapy (training provided)
• Assist with infrared sauna services (training provided)
• Assist with personalized assessments (training provided)
• Participate in community outreach to educate clients about wellness offerings
• Support sales of wellness packages and memberships
• Build relationships with local businesses and partners

Other Duties

• Perform additional tasks as assigned by management

Required:

• Previous experience in health, wellness, or customer service settings
• Strong communication, interpersonal, and organizational skills
• Self-starter with a passion for holistic wellness
• Detail-oriented and able to manage multiple responsibilities

Preferred:

• Experience in mental health, behavioral health, or wellness settings
• Sales or customer experience background
• Familiarity with wellness services or holistic care environments

• Start: Part-time, 12–16 hours/week, focused on client-facing times
• Growth: Hours increase toward 36/week as client volume grows
• Monday–Thursday: 8:00 AM – 4:00 PM
• Friday: 8:00 AM – 12:00 PM
• Saturday:
  As needed

Note: This schedule ensures coverage during client appointments while remaining flexible and sustainable for staff.

• $20-$22/hour
• Free wellness services at Infinite Healing
• Room to grow within the company as hours and responsibilities expand
• Collaborative, supportive team environment
• Hands-on training in wellness services
• Opportunity to grow with a mission-driven organization

Please note: This job description may evolve as the needs of Infinite Healing grow, reflecting the dynamic and expanding nature of the role.