PSR Surgery Scheduler

Job Requirements

Back PSR Surgery Scheduler #26-017 Green Bay, Wisconsin, United States

PSR Surgery Scheduler come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health – they’re our employees. We’re an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

The Patient Service Representative (PSR) Surgery Scheduler role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The PSR Surgery Scheduler is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

• Schedules outpatient surgeries and procedures upon receipt of provider orders or referrals.
• Coordinate communication between patients, family members, staff, and providers via phone, in person, or through MyPrevea.
• Direct patient concerns, inquiries, or complaints by receiving and routing messages to appropriate staff.
• Obtain and confirm accurate demographic and insurance/coverage information.
• Assist patient or caller with questions regarding policies, insurances, payments, or other financial needs.
• Works closely with the prior authorization team to review insurance and surgery eligibility; follow protocols for surgery reschedules if necessary.
• Collaborate closely with the clinical operations team to provide feedback regarding scheduling efficiencies and opportunities.
• Appropriately handle cash and collect required payments, including co-payments, outstanding balances and payments due prior to services being rendered in accordance with Prevea policies and procedures.
• Provide error‑free and accurate daily batch and/or deposits for appropriate staff for processing.

• High School Diploma and/or GED.
• 3-5 years of experience in customer service, insurance, and/or healthcare (preferred).
• Proficient telephone and computer skills with clear and professional speaking abilities.

• Display exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patient needs by actively listening, asking appropriate questions, and continually looking for solutions.

Prevea is an Equal Employment Opportunity/Affirmative Action employer.

Apply Online: ipc.us/t/