Patient Service Representative Allouez

Patient Service Representative – Allouez

Prevea Health is seeking a dedicated Patient Service Representative to join our team in Allouez, Green Bay, Wisconsin.

This full‑time position (40 hours per week) is benefit eligible and offers a supportive work environment focused on kindness, responsibility, inclusivity, wellness, and inspiration.

The Patient Service Representative acts as the first point of contact for patients and visitors, ensuring a welcoming experience through phone, in‑person, or online (MyPrevea). The role coordinates communication among patients, family members, medical staff, providers, and administrative staff.

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints, and messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

• High School Diploma and/or GED required.
• 1‑3 years experience in customer service, insurance, and/or healthcare settings.

• Proficient telephone and computer skills with clear and professional speaking abilities.
• Exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Empathetic and responsive to patient needs through active listening, appropriate questioning, and continual improvement.
• Efficient multi‑tasking and ability to adapt to fast‑pace environments with frequently changing protocols.
• Positive and supportive interaction with staff members across the company, promoting teamwork.

Location:

Allouez (Green Bay, Wisconsin) |

Employment type:

Full‑time | Seniority level:
Entry level | Job function:
Health Care Provider

Prevea is an Equal Employment Opportunity/Affirmative Action employer.

Apply online: ipc.us/t/62160