Patient Service Representative Tulip

Patient Service Representative Tulip – Join to apply for this role at Prevea Health

Location:

Green Bay, Wisconsin

Job Summary:

The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff, creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints, and messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

High School Diploma and/or GED Required.

1–3 years experience in customer service, insurance, and/or healthcare setting preferred.

• Proficient telephone and computer skills with clear and professional speaking abilities.
• Exceptional customer service skills and ability to assess patient needs, meet quality standards, and evaluate satisfaction.
• Easily empathize and respond to patients’ needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Multitask efficiently and adapt to fast‑paced environments with frequently changing protocols and processes.
• Effectively and positively interact with staff members throughout the company, promoting teamwork.

Prevea Health is an Equal Employment Opportunity/Affirmative Action Employer.

Application instructions:
Apply online at ipc.us/t/228EB