Patient Service Representative Holmgren

Overview

Back Patient Service Representative - Holmgren Way, Green Bay, Wisconsin. This is a full-time, 40-hours-per-week position that is benefit eligible. Prevea Health values kindness, responsibility, inclusivity, wellness and inspiration, and provides ongoing education, training and support so every team member contributes to our success.

The Patient Service Representative (PSR) is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This role acts as a liaison between patients and medical staff and aims to create a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

• Education
  
  Qualifications:
  
  High School Diploma and/or GED Required.
• Experience
  
  Qualifications:
  
  1-3 years of experience in customer service.
• Insurance and/or Healthcare Setting: Preferred.

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Be empathetic and responsive to patients' needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
• Interact effectively and positively with staff members throughout the company and promote teamwork.

For full information, follow the application link. Prevea is an Equal Employment Opportunity/Affirmative Action employer.

Apply Online: ipc.us/t/FBD