PSR Communication Specialist - Green Bay, WI

PSR Communication Specialist

Location:

Green Bay, Wisconsin, United States (Tulip Lane-023)

Position #: #26-033

This position is full-time and will work 40 hours per week. It is full-time benefit eligible.

The PSR Communication Specialist greets, instructs, directs, and schedules patients and visitors, ensuring a positive and engaging experience. Acting as a liaison between patients and medical staff, this role is key in making a favorable first impression on everyone who interacts with Prevea Health services.

• Facilitate communication between patients, family members, medical staff, providers, and administrative personnel through phone, in person, or via MyPrevea.
• Utilize extensive knowledge of the organization’s structure to route calls, take appropriate messages, and proactively seek information to address patient needs.
• Route patient inquiries or complaints to the relevant parties.
• Collect and verify accurate demographic and insurance information.
• Guide patients or callers with medical concerns by directing and forwarding messages to the appropriate staff.
• Schedule and confirm patient appointments.
• Educate patients about the range of services provided by Prevea Health.
• Operate the paging system, respond to emergency alerts, and notify the appropriate contacts.
• Page on‑call providers and communicate with clinical staff using Epic.
• Collaborate with triage and nursing staff to ensure timely handling of all phone interactions.

• High School Diploma and/or GED required.

• 1‑3 years experience in customer service, insurance and/or healthcare setting preferred.

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Able to efficiently multi‑task and adapt to fast‑paced environments with frequently changing protocols and processes.
• Capable of effectively and positively interacting with staff members throughout the company.
• Promote teamwork and provide a supportive environment throughout the organization.
• Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
• Able to work independently and think critically using provided information.

• Sit – Constantly
• Stand – Rarely
• Walk – Rarely
• Drive – Rarely
• Climb (Stairs/Ladders) – Rarely
• Bend (Neck) – Frequently
• Gross Manipulation (Hands/Arms) – Rarely
• Squat – Rarely
• Twist/Turn (Neck) – Occasionally
• Lift/Carry 0‑10 lbs. – Rarely
• Lift/Carry 11‑25 lbs. – Rarely
• Lift/Carry 26‑35 lbs. – Rarely
• Push/Pull up to 10 lbs. – Rarely
• Push/Pull 11‑25 lbs. – Rarely
• Push/Pull 26‑35 lbs. – Rarely
• Reach (Above shoulder level) – Rarely
• Reach (Below shoulder level) – Constantly
• Simple Grasping (Hands/Arms) – Constantly
• Fine Manipulation (Hands/Arms) – Constantly
• Gross Manipulation (Hands/Arms) – Constantly

• Noise – Occasionally

• 5%

• Hears Whispers < 3 feet – Constantly
• Hears Whispers 3‑8 feet – Constantly

• Color Discrimination – Constantly
• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) – Constantly
• Distance Vision (Correctable to Snellen chart 20/40 binocular) – Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E‑verify. To learn more about E‑Verify, including your rights and responsibilities, please visit (Use the "Apply for this Job" box below)..