Patient Financial Services Supervisor

Overview

The Patient Financial Services Supervisor is responsible for the day-to-day activities of the Billing/Authorization Department. This individual leads the Billing/Authorization teams by developing and mentoring staff and addressing procedural issues as needed.

• Assists the Patient Financial Services Manager in the oversight of all billing processes that comply with all applicable laws, regulations, and rules regarding appropriate and legal medical billing practices. This includes intake, eligibility and benefit verifications, pre-authorization of treatment, accurate capture of charges/coding, claims transmission, payment posting, payment analysis, patient statements, and appropriate billing follow-up to include appeals.
• Leads, coaches, and develops members of the department staff, ensuring appropriate training and work performance.
• Partners with the Patient Financial Services Manager to identify process improvement goals to support the Billing/Authorization team.
• Plays an active role in daily functions of department
• Supports the department employees by identifying high needs and stepping in when necessary.
• Ensures department operations are performed in an accurate and timely manner.
• Creates, maintains and updates relevant Patient Financial Services Department procedures.

Leads, coaches, and mentors Billing/Authorization Staff.

Education:

• At least a high school diploma and/or additional bachelor’s degree in a healthcare or business-related discipline, or equivalent experience.
• Certification is a plus.

Experience:

• At least three years of medical insurance, billing or claims experience, preferably in a supervisory capacity.

Skills and

Competencies:

• Knowledge of medical billing and ICD-10, and CPT coding, as well as knowledge of financial concepts.
• Strategic focus, with the ability to identify and execute on key business strategies that will support attainment of overall organizational business objectives.
• Ability to effectively lead, coach, manage, mentor and develop others, holding staff accountable as appropriate.
• Excellent interpersonal skills, with the ability to communicate effectively with others.
• Able to work both independently and be self-directed, as well as being able to perform in a team atmosphere.
• Displays professionalism and represents organization in a professional manner.
• Strong knowledge of HIPPA privacy and security rules and regulations.