Patient Account Representative Business

Job Summary

Back Patient Account Representative - Business Office

Location:

Tulip Lane-023, Green Bay, Wisconsin, United States

Full‑time, 40 hours per week. Eligible for benefits.

Account Representative:
Work directly with patients who have outstanding balances with the clinic for services not covered by insurance. Counsel patients on financial arrangements within the clinic’s credit policy, set up payment plans, make patient phone calls, and work with patients with outstanding self‑pay balances. Communicate with other departments of the Business Office regarding patient accounts. Schedule is flexible.

• Counsel patients on financial arrangements according to clinic collection policy.
• Set up payment arrangement plans by making patient phone calls.
• Work with patients with outstanding self‑pay balances.
• Communicate with other departments of the Business Office regarding patient accounts.
• Maintain satisfying personal relations with patients and uphold professional image, even in difficult situations.

• Collection experience preferred.
• Prior medical experience helpful.
• Knowledge of credit policy and billing procedures.
• Computer knowledge preferred.
• Ability to communicate in Spanish preferred.
• Positive attitude and ability to work in a fast‑paced environment.
• Excellent communication skills with patients and employees.
• Ability to work tactfully with physicians, insurance companies, and co‑workers.

Sit constantly; stand constantly; walk rarely; bend (Neck) rarely; gross manipulation (Hands/Arms) occasionally; squat rarely; twist/turn (Neck) rarely; twist/turn (Waist) occasionally; lift/carry 0-10 lbs. rarely; lift/carry 11-25 lbs. frequently; lift/carry 26-35 lbs. rarely; push/pull up to 10 lbs. rarely; push/pull 11-25 lbs. rarely; push/pull 26-35 lbs. rarely; reach (above shoulder level) rarely; reach (below shoulder level) rarely; fine grasping (Hands/Arms) constantly.

Prevea is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, age, or any other characteristic protected under applicable law.