Tour Guide

Job Requirements

Summary/Objective:
This position is responsible for giving daily tours of Lambeau Field and the Green Bay Packers facility. The work involves speaking to a variety of groups in a professional, educational, and entertaining manner. The work involves extensive hospitality expertise with a developed understanding of customer service.

• Perform daily stadium tours as needed.
• Present, entertain, and engage large groups (up to 35 people) of people from all over the world on the Packers and Lambeau Field history.
• Monitor the groups while on the tour and troubleshoot any problems that may arise.
• Assist in establishing and maintaining a superior measure of customer satisfaction.
• Answer inquiries regarding information on the Stadium Tours, Hall of Fame and Atrium.
• Assist with other tasks as needed.

• Exhibit the characteristics of an energetic and patient individual.
• Strong communication skills.
• Ability to speak in front of diverse groups of people.
• Highly dependable and reliable at all times.
• Be available weekdays, late evenings, weekends, and game weekends.

• Ability to walk and stand for extended periods of time throughout the day.
• Ability to reach, bend, climb, and lift on a frequent basis.
• Operates in a professional environment.

• No regular travel is expected for this position.

This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.