Customer Service Representative

Job Summary

Join a vibrant team dedicated to making every customer interaction exceptional! As a Customer Service Call Center Representative, you will be the friendly voice of our company, helping customers resolve issues, answer questions, and ensure a smooth experience with our services. Whether you're experienced or seeking to build valuable professional skills, this role in our dynamic call center is your chance to thrive and grow.

• Job Type: Full-time
• Location:
  
  Green Bay, WI
• Pay Rate: $20/Hour
• Shift: Monday – Friday, 8:00am to 5:00PM

• Handle inbound and outbound customer calls with professionalism and empathy
• Address customer inquiries and resolve issues efficiently
• Document each customer interaction accurately in company systems
• Provide information about products, services, or policies
• Escalate unresolved matters to the appropriate department or supervisor
• Meet or exceed established performance metrics for call handling and customer satisfaction
• Collaborate with team members to improve processes and customer experiences

• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Demonstrated problem-solving abilities and attention to detail
• Strong interpersonal skills and a customer-centric mindset
• Proficiency with basic computer applications and the ability to learn new systems quickly
• Ability to work effectively in a fast-paced, team-oriented environment

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.