Dental Receptionist

Position Summary:

The Dental Receptionist performs a variety of secretarial and administrative duties and provides a positive customer service experience. The Dental Receptionist works with the team to help provide patients with the highest standards of dental care.

Other duties may be assigned.

• Greet all patients and visitors who enter the clinic.
• Display professionalism and use a pleasant voice and friendly manner in the office environment.
• Complete all phases of patient intake, starting patient electronic records, documenting chief complaints, screening financial eligibility, and collecting fees according to the sliding fee scale.
• Accurately input patient data into patient record and update as necessary.
• Update and complete necessary financial information to determine eligibility for the clinic, asking patients for insurance card or proof of income, then verifying with financial screening information.
• Assist patients as necessary to complete forms.
• Schedule patient appointments efficiently to maximize availability and keep schedule running smoothly.
• Accurately complete checkout process. Collect and post payments, making any necessary adjustments in the ledger.
• Answer and direct clinic telephone calls. Respond to messages.
• Document patient concerns, complaints, or requests, and inform the director of any requiring additional attention.
• Help to arrange special services for patient visits, including interpreter services and transportation.
• Work with assistants to address schedule changes.
• Make calls to confirm appointments. Send patients emails and text messages about their appointments as needed.
• Maintain strict adherence to HIPAA.
• Assure that all confidential information is secure, locking computer equipment and logging off telephones at the end of the day and any other time the reception area is vacant.
• Verify daily payment collection at the end of the day, identifying the source of any discrepancies. Inform the director of any need for change.
• Collect all cash, checks and credit card receipts and verify weekly deposit report. Deliver all materials to the director. Inform the director of any discrepancies.
• Assume general clerical duties.
• Restock forms and office supplies as needed throughout the clinic. Inform the director of the need for additional forms and office supplies.
• Post signs on clinic entrance, when needed, regarding clinic closing or changed hours.
• Assist with office equipment maintenance, notifying director of any necessary maintenance.
• Provide patients with information on clinic policies and services. Redirect patients to other resources and agencies as needed.
• Collaborate with staff from other departments as needed.
• Assist and work with students and NWTC staff.
• Maintain cleanliness of the clinic reception area.

• Education – High school diploma
• Experience – Previous employment in an administrative position performing customer service. Previous experience in a clinic setting is preferred, but not required.
• Expertise – Understanding of professional customer service. Training in record maintenance and infection prevention is preferred. Skilled in basic computer operation and programs, and the ability to learn new software.
• Language – Comprehend and use basic language, written and spoken, to professionally communicate information and ideas. Fluency in Spanish is strongly desired.

• Ability to display professionalism in a healthcare setting.
• Ability to work well with a diverse population with varied lifestyles.
• Ability to communicate effectively in English and Spanish with patients, clinic staff, students, volunteers, and director. Ability to communicate business messages effectively.
• Ability to navigate a variety of computer programs and learn new software quickly.

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