Development Support Specialist

The City of Green Bay is looking for a detail-oriented, customer-focused Development Support Specialist to join our Community & Economic Development team! This role provides vital administrative and customer service support for Planning, Economic Development, Inspection, Housing, and Redevelopment functions that help move our community forward.

If you thrive in a fast-paced environment, enjoy working with the public, and value accuracy and organization, this is a fantastic opportunity to contribute to meaningful community work.

Work Schedule: Monday - Thursday from 7:30 a.m. to 5:00 p.m. and Friday from 7:30 a.m. to 11:30 a.m.

We are a leader in employee health and wellness with the Health/1265 program, which encourages employees to engage in their own health and well-being by providing insurance premium incentives and other benefits. We strive to foster an environment of diversity, inclusion, and belonging, and welcome LGBTQ+, women, and minority candidates to apply.

• Provides administrative support for staff related to various boards and commissions including Plan Commission, Board of Appeals, Economic Development Authority, Green Bay Housing Authority, and others as needed. Sets up meetings utilizing computerized system and creates agendas, reports, minutes and related documents. Distributes/publishes meeting materials to website and members. Sets up Zoom meetings for hybrid meeting access. Attends committee meetings. Prepares, tracks, and adds items needed to Council agenda including reports, resolutions, and ordinances.
  
  Prepares mailings and public notices as required per committee guidelines. Maintains contact information for boards and commissions. Prioritizes related work to meet deadlines.
• Performs work related to the short-term rental permit application process. Involves review of required paperwork for new applications and the annual renewal process. Communicates and follows up with applicants as needed. Maintains related records in computerized system.
• Performs considerably difficult customer service duties to walk-in, telephone, and online inquiries. Provides information to and/or directs callers and visitors to proper personnel using knowledge of department policies and procedures. Appropriately directs callers to other City of Green Bay departments and other governmental agencies. Involves explanation of department policies and procedures or independent judgement for immediate referral to staff.
• Assists the public with permit-related questions and completion and submittal of building permit applications. Involves review for required forms, signatures, site plans, etc. Independently creates projects in computerized system for various permits upon submittal.
• Utilizing computerized system, receives and logs complaints from the public and other departments/agencies for building, housing, zoning, plumbing, heating, and electrical code violations. Schedules inspections for residential and commercial construction projects. Maintains communications with inspectors in the field.
• Performs essential financial functions of accepting payments and generating receipts for in-person, mailed, and online payments for permits, fees, and various other department transactions. Involves research to ensure proper paperwork and approvals are in place before accepting payment, and communication and follow-up with customers on missing documents.
• Prepares daily deposit and balancing of cash drawer. Generates and reviews daily reports to verify accuracy of financial and permit information. Maintains receipt and deposit records.
• Maintains files of correspondence, forms, reports, and other materials. Compiles and enters data for invoice processing. Processes incoming and outgoing mail.
• Proactively updates website content, creates and maintains online forms, and creates department documents for staff and public use.
• Provides administrative support for federal housing program and community development block grant program.
• Assists and performs backup duties for Administrative Operations Supervisor and other Support Specialists as deemed necessary.
• Performs other duties as assigned.

• High school…