Time Information Center Technician II

Job Description Anticipated Hiring Range

• Real Time Information Center Technician II: $29.23 - $41.09 Hourly

Benefits:
This position is benefits eligible. Please view our benefits guide here .

Under direction, the Real Time Information Center Technician is responsible for surveillance, monitoring, and data storage from live and recorded camera feeds. The Real Time Information Center Technician actively searches for real-time camera assets and provides real-time situational awareness updates utilizing police radios and other available technology platforms to responding resources for priority calls.

• Real Time Information Center Technician II
• Bachelor’s degree or higher - Criminal Justice, Crime Analysis, or associated field.
• Five (5)+ years as a sworn police officer
• Five (5)+ years as a police dispatcher
• Two (2) years of experience in law enforcement, military, security, emergency preparedness, or public safety in a patrol, investigatory, dispatch, technical, or similar support capacity sufficient for basic familiarity with law enforcement functions and operations.
• CCIC/NCIC Certification.
• FAA CFR Part 107 Remote Pilot Certification or ability to obtain certification upon hire.
• Possession of a valid driver’s license.

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

• Real Time Crime Technician II
• Experience working in a Real Time Information Center, or a Real Time Video Monitoring Center is highly desirable.
• 28 CFR Part 23 Certification.
• National Real Time Crime Center Certification.

• Police Department objectives, procedures, services, and operating policies.
• Operational characteristics, services, and activities of a Real‑Time Information Center.
• Local geography, including main streets and their hundred blocks, relative distance between streets, City boundary limits, and sectors and beat areas.
• Ability to understand applicable federal, state, and local policies, laws, and regulations.
• Ability to understand security and privacy requirements of police information.
• Ability to understand operational characteristics of video management systems.
• Ability to understand principles of business letter writing and report preparation.
• Ability to understand the functions of the Police Department and other City departments.
• Ability to understand methods and techniques of telephone etiquette.
• Ability to understand methods and techniques of conflict resolution.
• Ability to operate remotely piloted unmanned aircraft systems (drones).
• Customer service principles and Public Relations techniques.
• Perform several tasks simultaneously.
• Analyze situations quickly and objectively.
• Understand the organization and operation of the city and of outside agencies as necessary to assume assigned responsibilities.
• Establish and maintain effective working relationships with the public and all City employees.
• Acquire a working knowledge of the geography and organizational structure of the Greeley Police Department and the City of Greeley.
• Communicate clearly and concisely via radio and telephone, and in person.
• Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
• Cope with emotionally tense situations which may include the death of a citizen or an officer.
• Remain flexible in an environment with changing priorities, deadlines, and schedules.
• Maintain composure, alertness, and concentration while working for extended periods of time.
• Maintain confidentiality.
• Work evenings, weekends, and holidays as required.
• Write and edit documents with close attention to detail, proper spelling, grammar, and use of language to ensure the accuracy of the work product.
• Handle multiple projects under tight deadlines.
• Communicate effectively, both verbally and in writing.
• Compile, arrange, and present information in a clear and concise manner.
• Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment and computer equipment.
• Operate specialized public…