IT Application Support Analyst II - Product Management

IT Application Support Analyst II - Product Management

Job Category
: INFORMATION TECHNOLOGY

• Posted :
  January 17, 2026
• Full-Time
• On-site

Showing 1 location

Corporate Office
420 Sixth Avenue
Greeley, CO 80631, USA

Founded in 1937, Hensel Phelps specializes in building development, construction, and facility services in markets ranging from aviation to government, commercial, transportation, critical facilities, and healthcare. Ranked #1 in aviation and #6 overall general contractor in 2024 by BD+C, Hensel Phelps is one of the largest employee‑owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership, Integrity, Builder, Diversity, and Community, Hensel Phelps brings our clients' visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

This position requires expertise in application Product Management.

• Define and communicate product vision and strategy aligned with business goals.
• Conduct market research, competitive analysis, and gather customer feedback to inform product direction.
• Develop and maintain product roadmaps, prioritizing features and enhancements for maximum business value.
• Collaborate with cross‑functional teams (engineering, design, stakeholders) to translate business needs into technical requirements and user stories.
• Oversee end‑to‑end product development, ensuring high‑quality, on‑time delivery within budget.
• Manage vendor relationships, negotiate agreements, and report on budget line items.
• Lead user acceptance testing (UAT), analyze data and user feedback, and drive continuous product improvement.
• Establish and track key performance indicators (KPIs) to measure product success and user satisfaction.
• Facilitate effective communication between technical and non‑technical stakeholders.
• Plan and support product provisioning, deprovisioning, and staff training for smooth operational transitions.
• Prepare and deliver regular reports on product performance, project status, and key milestones to senior management.

• College diploma or university degree in computer science, information systems, and/or 4+ years equivalent work experience.
• In‑depth, hands‑on knowledge of and experience with enterprise and desktop applications.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Broad knowledge of programming languages and techniques, including SQL/No
  
  SQL.
• Able to develop and interpret technical documentation for training and end‑user procedures.
• Knowledge of trends in technology relating to software applications.
• Security Awareness.
• Experience building and maintaining databases for query and problem tracking.
• Good understanding of the organization’s goals and objectives.
• Highly self‑motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem‑solving abilities.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Conduct research into software development and delivery concepts, as well as technical application issues.
• Present ideas in business‑friendly and user‑friendly language.
• Very strong customer service orientation.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team‑oriented, collaborative environment.

• Light Work. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and office activity.
• Walking – occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc.
• Constantly operates a computer and other office machinery, such as a calculator, copy machine, phone, computer, and computer printer.
• Frequently communicates with employees and external stakeholders regarding a variety of topics related to…