Network Technician

Job Description

Pay Range: $20hr - $25hr

• Four plus years of experience in supporting and managing network infrastructure and network-related devices or experience as agreed with the Company.
• Experienced in racking, stacking, cabling, and decommissioning of network hardware devices.
• Experienced in Site Services support for network device maintenance and support (console/remote).
• IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony (“IPT”), and Radio Frequency (“RF”) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal (“VSATs”).

• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.
• Comply with the Company's audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence troubleshooting and patching power cables identifying a switch port location pinging key Devices and performing DNS lookups troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status, and hardware labels wherever the Contractor is providing dedicated support or when the Contractor’s technician is at the site assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).
• Perform IMAC activities for end-user business LAN and voice devices.
• Adhere to Company change management procedures and practices.
• Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided (e.g., hurricanes, earthquakes, etc.).
• Adhere to the Company’s Business Continuity Plans and Disaster Recovery Plans.
• Provide smart hands support for other telecommunications infrastructure, including, but not limited to:
• Fiber optic and copper cable installation, maintenance, troubleshooting, and repair (working with a cabling contractor as required).
• WiFi and BLE systems.
• Microwave systems installation, maintenance, troubleshooting, and repair.
• Radio systems (HF, VHF, UHF, 2-way, radar, ...) installation, maintenance, troubleshooting and repair.
• VSAT installation, maintenance, troubleshooting, and repair.
• Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M.
• lpWAN (low‑power WAN) systems such as LoRaWAN.
• Other IIoT/OT systems.
• Deploy pre wired solar panel/battery power systems at ground level, low maintenance (visual), troubleshooting, and repair.
• IP Telephony (IPT) installations at end‑user locations. Specialty Telecom systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore).
• Work cooperatively and collaboratively with and across other organizations to restore services.

• Global IT Service Desk.
• IT Operations Center (ITOC).
• Telco’s.
• Managed service providers.
• Company BU’s.
• Support of IT/Telecoms requirements and activities for BUs, Major Capital Projects (“MCPs”) and Merger, Acquisition, and Divestiture (“MAD”) projects as guided and required by the network team.
• Participate, as requested, in Root Cause Analysis, post incidents.