Change Management Lead

Overview

Sev1

Tech is looking for a Change Management Lead to support a team providing enterprise IT operations support for a DHS customer. The project focuses on infrastructure management and operations — e.g., monitoring, incident response, cybersecurity, system administration, patching, unified communications, hosting — with an emphasis on automation to:

• Minimize manual intervention, improve efficiency, and reduce human errors
• Implement platforms that orchestrate workflows for end-to-end task execution
• Utilize AI as well as predictive analytics to detect anomalies, predict failures, and initiate self-healing processes to reduce downtime and improve system resilience

• Bachelor’s Degree
• Strong skills in the use of Service Management tools, such as Service Now or Remedy
• Knowledge of ITIL framework
• Expertise in integrating technical process workflows within current and future Change Management (CM) automation
• Minimum 4 years’ team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience
• Experience developing written functional documentation and training materials
• Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others
• Demonstrated leadership experience implementing and improving IT processes
• Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans
• Overall responsibility for managing the CM team, priority, status, and deliverables
• Proven ability to work closely with the business community as well as technical resources in a tactful manner

Eligibility/Clearance Requirements
:
Eligibility for Entry on Duty clearance

Certification Requirements
: ITIL certification or the ability to obtain within 12 months

• Agile professional certification

Welcome to Sev1

Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

At Sev1

Tech, our mission is clear:
Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.

Join the Sev1

Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

Ready to take the next step? Apply directly through our website:
Sev1

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