Office Service Clerk

Overview

Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

This position is limited term grant funded (LTGF). Positions designated as limited-term grant-funded are temporary in nature and the employment period is contingent upon the grant's continued funding availability.

This position does offer benefits.

Applicant Limit Notice:
Applications for this position will be capped at a maximum of 100 submissions. Once this threshold is reached, the posting will close and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.

The Prince George’s County Department of Social Services is currently seeking qualified applicants to fill a temporary Office Service Clerk
, (General Clerk)
grade G06 position, in the Transitional Neighborhoods
Division
.

This is a full-performance level contractual position. The employee will be responsible for clerical tasks and services to support the effective and efficient operations of the organization’s Family Investment Division. The Office Clerk position serves as a member of the Department's Family Investment team and is supervised/evaluated by the Office Supervisor and the Program Manager to ensure adherence with all protocols and best practices.

The primary goal of the Office Clerk is performing diverse clerical operations and reviewing, verifying and interpreting information in order to make determinations and resolve problems in accordance with policies, regulations and laws applicable to agency programs.

The Prince George’s County Department of Social Services is in the business of providing opportunities for residents of the County to become independent, responsible and stable members of the community. We do this by providing intervention services that strengthen families, protect children and vulnerable adults, encourage self-sufficiency and promote personal responsibility. We assist our customers through such programs as Temporary Cash Assistance, Food Supplement Program, Medical Assistance, Emergency Assistance, and Foster Care and Adoption Service.

• Reviews, verifies and interprets information in records, applications and other documents by using knowledge of agency policies and procedures to determine if appropriate procedures have been followed and to resolve problems.
• Processes and issues permits, licenses, vouchers, exemptions, invoices or other documents pertinent to agency programs and based on application of regulations and procedures to factual information.
• Responds to inquiries, makes determinations and resolves problems relative to inaccurate or incomplete information and discrepancies in various records and documents being processed.
• Explains basis of determinations to workers in other offices and agencies, clients or their representatives and the general public.
• Collects fees, makes corrections to payments owed or due, posts fees and payments to accounts and keeps financial records not requiring knowledge of bookkeeping or accounting.
• Assembles and verifies data and compiles information in order to prepare routine statistical and status reports.
• Updates and maintains files, logs, schedules, rosters and records.
• Composes routine correspondence to provide or request essential information, explain the status of requests and the procedures to be followed.
• Recommends changes in office procedures as necessary to improve office efficiency; uses computer software applications to enter, edit, validate, search, retrieve and update information and may design, edit or format reports, graphs and charts.
• May type correspondence, reports, schedules and other material using a typewriter, computer or word processor.
• Performs other related duties.

• High school diploma or G.E.D. certificate.

Job Location:

Various:
Temple Hill, MD, Hyattsville, MD, Landover, MD

• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.