Reception and Shop Team Leader

Job title: Reception and Shop Team Leader

Location: Waxham Sands Holiday Park

Pay: £27,000 per annum

Hours: Full time, 40 hours per week

Shifts: Shifts will vary between the hours of 8.00am to 8.00pm

Contract: Permanent

Live In: Not available with this role

Do you enjoy providing great customer service and keeping things running smoothly? Join the team at Waxham Sands Holiday Park, a charming location near Norfolk’s beautiful sandy coastline. As a Reception and Shop Team Leader, you’ll be the first point of contact for guests and owners, providing a warm welcome and friendly service.

• Competitive pay – we are proud to be an accredited National Living Wage Employer
• Holiday discounts – 50% off holidays for team members and 20% off for family and friends
• Birthday leave – enjoy your birthday off to celebrate and relax
• Paid volunteering leave – take paid leave to participate in volunteering activities, allowing you to give back to the community
• Mental health support – access to mental health first aiders and resources to ensure you have the support you need
• Employee Assistance Programme – access to a range of advice across all areas of life, and exclusive retail discounts

Anyone who joins our team is part of a story that’s still being written and can play their part in something special.

• Be the first point of contact for our park welcoming visitors, guests, and canine campers
• Ensure all front desk welcomes are positive and helpful
• Perform front-desk duties, including answer the phones, checking voicemails and emails, processing gas sales and owner recharges, generating quotations and other administrative tasks
• Deal with holiday enquiries and process bookings
• Answer general questions about the local area and the park
• Assist with the smooth running of the park shop, including stocking, opening and closing, stock rotations and stock orders
• Deal with the cash handling for the shop banking, shop and cash‑up duties
• Work collaboratively across the whole park team, assisting with other departments where required

We are looking for someone who will act with a ‘can do’, hands on attitude who enjoys administrative work and interacting with customers.

Excellent IT skills are a must for this role and experience within the caravan/holiday industry would be an advantage.

Lovat Parks, established in 2017, is the UK's first B Corp certified holiday park group, dedicated to sustainable and responsible tourism.

Our core values are:

• We care
  :
  We create a culture of warmth and welcome, where everyone has a voice.
• We commit to great quality and service
  :
  Our guests and owners expect the best, and our team members are proud to deliver it. We set out to do things differently.
• We create a better tomorrow
  :
  We believe in business as a force for good; we respect the environment and protect the future through our actions and decisions.
• We build lasting relationships
  :
  We value our communities, holidaymakers, owners, team, and neighbours. We encourage and listen to their feedback.

Our parks are designed to help guests connect with nature, offering unique experiences tailored to their individual natural settings.

We are committed to looking after people and the planet, creating special places that foster connections with people and the environment.

The company is an equal opportunity employer. We are committed to ensuring within the framework of the law that our workplaces are free from unlawful or unfair discrimination because of protected characteristics as defined by the Equality Act 2010.

We aim to ensure that our employees achieve their full potential, and that all employment decisions are taken without reference to irrelevant or discriminatory criteria.