Deskside Engineer

** Description*
* SAIC is seeking a Deskside Engineer to support our government customer. Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.

Updates status of queued service requests with the IT service management system.

This position is full-time On-Site with rotating weekend and 2ndshift support.

** Located in Kings Point, NY at the United States Merchant Marine Academy.*
* *
* JOB DESCRIPTION:

*
* + Provide technical support for workstations/Laptops/tables, printers, mobile devices, and office infrastructure.

+ Available to be on site as essential personnel and work around academic calendar and support cycles.

+ Support client network connectivity through wireless, wired, guest, DMZ and mobile networks with NAC policies.

+ Provide support for faculty/Staff and Student's with software applications, backup, anti-virus, including Academic, educational suite of software including engineering and simulation programs.

+ Work with Active Directory for user and computers management for GPO, MFA, Password management.

+ Ability to diagnose hardware/software/network problems and escalate to higher tier with proper troubleshooting and notes.

+ The candidate should have an eye for detail, ability to multi-task, organize priorities, and work in a systematic style following Standard Operating Procedures (SOPs) and guides.

+ Provide world-class customer service and technical support via phone, in-person and or other communication mediums.

+ Basic understanding of networking protocols - ICMP, DNS, WINS, DHCP, VPN, TCP/IP.

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Experience with imaging, backup, anti-virus, anti-spam, and spyware technologies.

+ Desire to keep up-to-date with changing and emerging technologies.

+ Superior organizational skills with a strong attention to detail.

+ Perform other duties as assigned by manager.

** Qualifications*
* ** REQUIREMENTS:*
* + A degree in an IT related field and at least 4 years of experience in field support/deskside, acting as specializing in Troubleshooting complex and advanced end-user issues with hardware and software.

+ High School level with an additional 6 years of experience may be considered in lieu of degree.

+ Must have broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.

+ HDI Technical Support Professional required within six (6) months of employment.

+ Minimum A+ Certification
- Preferred certifications Security+, Net+, MCSA.

+ Attention to Detail - able to efficiently process individual tasks quickly and accurately.

+ Integrity - ability to be honest and maintain strong moral principles.

+ Procedure Development - ability to develop, maintain and drive standardized processes, procedures and work flows through the organization.

+ Attitude - driven to constantly learn and adapt to new technologies and solutions.

+ Interpersonal Skills - be a master of all interactions and communication with co-workers, vendors, faculty/Staff and Students.

+ Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2601272

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit  For information on the benefits SAIC offers, see Working  AA M/F/Vet/Disability