Patient Care Coordinator

Optum NY/NJ, is seeking a  
** Patient Care Coordinator
** to join our team in  
** Lake Success, NY** . Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and erience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while  
** Caring. Connecting. Growing together.*
* ** Lake Success Rheumatology
** has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator to join our team. The  
** Patient Care Coordinator
** is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

*
* Schedule:

** This is a 37.5-hour work week, Monday, Tuesday, Thursday and Friday between the hours of 9:00 am to 5:00 pm.  Wednesday is 11:30 am to 7:00 pm, shift to be determined by the hiring manager upon hire.

*
* Location:

** 2 Ohio Drive, Suite 103 Lake Success, New York, 11042  **( main office) and may need to travel with notice to 1600 Old Country Road, Plainview, NY 11803*
* *
* Primary Responsibilities:

*
* + Greet patients and conduct check-in process:
Collect or verify demographic information, including key demographic fields

+ Load or update insurance information as needed

+ Knowledge of Infusion scheduling by medication treatment plan based on standards of care.

+ File and fax records

+ Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages

+ Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments

+ Confirms and schedule appointments

+ Verify eligibility and authorization and flag appointment accordingly

+ Scan insurance card(s)

+ Collect co-payments and outstanding balances

+ Post payments received in practice management system and provide system-generated receipts

+ Ability to float to other locations as needed

+ Schedule appointments using approved scheduling guidelines

+ Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians

+ Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow up appointments for chronic conditions or preventive care

+ Monitor administrative tasks in the EHR and respond timely

+ Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits

+ Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures

+ Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork

+ Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

+ Ability to cover other offices if needed

+ Perform other duties as assigned

** What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:*
* + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

+ Medical Plan options along with participation in a Health Spending Account or a Health Saving…