Service Transition Manager

Package:
Competitive Salary + Benefits Role

Are you ready to be part of the future? At Qineti

Q, we’re not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Service Transition Manager at our Malvern site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

As a Service Transition Manager you will be working in an internal and customer facing role which is responsible for managing the transition of new and changing services and their support for complex programmes and projects. Day-to-day, you will be working closely with the Head of Tech & Service Operations to ensure that service management and operational requirements are met during project delivery.

• Working as a Subject Matter Expert providing Service Design and transition
• Leading on the transition of services and solution into Live Service, as required ensuring service operations is ready to support the service
• Working with Service Design and Transition colleagues, the service desk and technical operations team to ensure service design artefacts are included within the backlog
• Ensuring all aspects of service readiness are completed prior to go live
• Coordinating with project managers, service owners, development and operational teams
• Defining and managing the early life support and the transition plan to BAU ownership

• Significant experience in a Service Transition role within a large complex organisation
• Previous experience driving customer excellence across a complex service portfolio
• The ability to deliver within an AGILE framework with a strong operational understanding of service concepts and techniques
• Previous experience of working across diverse services, products and business
• The ability to analyse data and solve complex problems to ensure risks are minimised and the continuation of the services delivered

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at Malvern and is fully on-site.

Please note DV clearance will be required for this role.

The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber security.

As we continue to grow into new markets around the world, there’s never been a more exciting time to join Qineti

Q. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a Qineti

Q employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential.

Visit our website to read more about our diverse and inclusive workplace culture.

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal:
  Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer…