Field Service Technician

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Field Service Technician – You will assist with on‑site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. This position has direct, face‑to‑face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high‑speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions.

It also requires you to understand and demonstrate TDS products, seek sales opportunities, and educate the customer. Products & services include Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio/Video Conferencing, and Non‑regulated CPE.

Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute driving distance from the Great Falls, MT warehouse (2300 Vaughn Road – Great Falls, MT 59404).

This position is eligible for a $2,000 sign‑on bonus! (Payout terms apply)

This position can be hired at either a Field Service Technician (requisition  #) or Field Service Technician‑Network (requisition  #) level, depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each posting for the minimum qualifications required for each role and submit an application for each level you are both interested in and qualified for.

• Assist with and perform on‑site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products & services for new and existing customers. Identify defective cable locations using test equipment and repair buried, aerial, underground, or customer cable. Locate cable and fiber in response to customer requests and/or construction needs.
  
  Pole climbing and operating construction equipment is required. Locate, identify, and mark company underground and buried facilities to prevent damage. Maintain an orderly log of all locate requests. Perform cable fault acceptance tests on newly constructed facilities.
• Assist with and provide troubleshooting support techniques and corrections. Respond to “trouble” dispatches.
• Assist with support for enhancing and maintaining record systems (cross‑connects, line groups, network elements, etc.).
• Provide excellent customer service. Proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

• Must have and maintain a valid driver’s license.
• Must follow TDS attendance guidelines to meet business needs and customer obligations.

• Upon hire, successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Available for on‑call/standby responsibilities; may require occasional travel and overtime as needed.
• Successfully pass all components of the Safety Course curriculum.
• Maintain DOT requirements for operating vehicles with a combined GVRW >10,000 lbs.
• A+ certification and computer networking experience.
• Gain understanding of telecommunication products and services:
  Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery…