Parts Specialist

Parts Specialist

O'Reilly Auto Parts is looking for a thorough and customer‑friendly Parts Specialist. The role involves serving retail and installer customers with high quality service while supporting store management in broader operations.

• Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, etc.
• Promptly greet walk‑in customers and assist them in their product selection.
• Assist managers or installer service specialists with professional customers as directed.
• Complete all assigned company training.
• Provide excellent service over the phone, answering calls, looking up parts, quoting prices, recommending related items, and offering the Low‑Price Guarantee.
• Maintain and secure the cash drawer, accept cash/checks, make accurate change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner according to company policies.
• Address and resolve customer complaints.
• Assist in daily planogram updates, freight receipt, stocking, fronting, facing, cleaning, etc.
• Prepare merchandise returns for shipment to the distribution center, assist with monthly stock adjustments, inventory cycle counts, and related tasks.
• Operate brake lathe and other store test equipment after receiving training and meeting requirements.
• Perform in‑store services for customers where state/local laws allow (install wipers, test/charge batteries, scan OBD codes, replace headlight capsules, etc.).
• Occasionally drive a company delivery vehicle when business needs dictate (must meet driving eligibility requirements).
• All other duties as assigned.

• Required:
• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

• Desired:
• Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
• A.S.E. certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

Equal Opportunity Employment

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 option, and provide your requested accommodation and position details.

• Entry level

• Full‑time

• Sales and Business Development

• Retail