Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
. This role provides leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate the seasonal tax business.

You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives across three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed.

This role is in-person and not remote.

• Provide leadership over three H&R Block tax offices and the customer-centric teams within them to accelerate seasonal tax business.
• Lead and develop associates; deliver an outstanding client experience; achieve office growth objectives for all three offices.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings; communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping as well as labor management.

• People management experience with ability to grow and develop associates.
• Aptitude for growth plan execution and ability to lead towards a growth culture.
• Strong decision-making and judgment skills; ability to function in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

At H&R Block, we invest in our people and offer benefits to support health, wellbeing, and financial wellness. Our benefits include:

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Medical coverage, 401k retirement savings, and Employee Stock Purchase Plan (eligibility may apply).
• Check all available benefits at

We remain committed to building a Connected Culture — trust, care, and connections shape how we work together as we create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, and surrounded by colleagues who help each other grow and support one another.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.