Morning - Weekend Hotel Front Desk Receptionist

Best Western Plus Riverfront
• Great Falls , MT , US

Posted 2 days ago

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Bookkeeping: keep accurate records of all hotel guest account information
• Mitigate customer complaints as needed
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

• 1+ year of hotel industry experience or related job preferred
• Must have graduated high school, received a GED or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems

$16 hourly + Bonuses

Best Western Plus Riverfront is located on the banks of the Missouri River.

We have an amazing staff with a lot of longevity, some 17 years, and others just a few months. Most have at least a year or two. We are looking for dynamic people who want to join our team and make our work days fun and the guests pleased with consistently outstanding service.

Our company offers a very competitive pay rate, as well as bonuses you can count on. There are other benefits, such as vacation, select health care, 401(k), employee rates, and the use of our facilities like the pool and gym, when you are off work.

We hope you will consider joining our Hospitality Family.