Community Care Customer Service Representative, Equipment Services

Overview

Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!

• Develop knowledge of a variety of durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) product categories including, but not limited to, continuous positive airway pressure (CPAP) devices and supplies, wheelchairs, walkers, bathroom safety equipment, urological and ostomy supplies, oxygen, braces, compression, and wound care supplies.
• Research patient-specific health insurance coverage criteria and communicate the coverage criteria to customers and referral sources with a focus on providing excellent customer service.
• Fill orders, actively listen, ask clarifying questions, and propose appropriate solutions and recommend complimentary products to help patients remain in or return to their home safely.
• Work toward competency in understanding various product lines and insurance requirements for those products.
• Upon completion of the provisional employment period of one year, complete the required education and certification courses to promote into the Customer Service Representative II position.
• Demonstrate the ability to work under pressure to meet deadlines, maintain accuracy, and handle constantly changing situations.
• Demonstrate the ability to deal with a variety of people, handle stressful situations, and manage conflict.
• Perform all assigned job duties and tasks, follow and adhere to all requirements, regulations and procedures of licensing boards or agencies, and comply with Benefis Health System policies and procedures.

• Required to complete the education and certification courses to promote into the Customer Service Representative II position after one year
• Successful completion of medical terminology courses/certification and Certified DME Specialist (CDME) certification are required within one year of hire
• Medical terminology course or certification preferred
• One year of related healthcare, customer service, call center, or insurance experience preferred
• Strong organization and communication skills required