Client Service Technician

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Office of Public Assistance.

The Office of Public Assistance (OPA) administers Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Asst Program (SNAP, formerly Food Stamps), Healthy Montana Kids (HMK), and Medicaid for families, children, aged, blind, and disabled individuals.

The Client Service Technician serves as the initial contact for the public and providers seeking services from OPA. This position provides information and assistance to individuals applying for services or expedited SNAP applications. This position also makes referrals as needed to food banks, human resource councils, and public housing.

Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

• Knowledge of general office work and principles and practices of customer service.

• General knowledge of public assistance programs.

• Excellent written and verbal communication skills.

• Interpersonal, positive minded, time management, and organizational skills.

• Ability to work in a fast-paced, high volume work environment and handle stressful situations.

• Ability to work with the public, and maintain professional working relationships with peers, supervisors, providers and other agency staff.

• Meet minimum qualifications:

  • High School diploma or GED equivalent.

  • Two years of job-related work experience in an office, receptionist, clinic, or related area.

  • Other combinations of directly related education and work experience maybe considered on a case-by-case basis.

  • Preferred experience:
    
    Extensive customer service and computer experience that includes data entry and Windows based navigation. Experience working with tribal government entities and/or other organizations of native peoples.

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.