Client Service Technician

Position Title: The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Office of Public Assistance.

The Office of Public Assistance (OPA) administers Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP, formerly Food Stamps), Healthy Montana Kids (HMK), and Medicaid for families, children, aged, blind, and disabled individuals.

Client Service Technician Responsibilities:

• Act as the initial contact for the public and providers seeking services from OPA.
• Provide information and assistance to individuals applying for services or expedited SNAP applications.
• Make referrals as needed to food banks, human resource councils, and public housing.

Why Join DPHHS

Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well‑being, and to empower independence. Join our department for meaningful public‑service work for state residents.

The State of Montana’s comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. DPHHS is the largest state agency with a wide range of advancement opportunities whether you are just starting out or have years of experience.

Qualifications for this Career Opportunity

• Knowledge of general office work and principles of customer service.
• General knowledge of public assistance programs.
• Excellent written and verbal communication skills.
• Interpersonal, positive‑minded, time‑management, and organizational skills.
• Ability to work in a fast‑paced, high‑volume environment and handle stressful situations.
• Ability to work with the public, maintaining professional relationships with peers, supervisors, providers, and other agency staff.
• High‑school diploma or GED equivalent.
• Two years of job‑related experience in an office, receptionist, clinic, or related area.
• Other combinations of directly related education and work experience may be considered on a case‑by‑case basis.
• Preferred: Extensive customer‑service and computer experience including data entry and Windows navigation. Experience working with tribal government entities and/or other organizations of native peoples.

How to Apply

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal‑opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

Partial telework may be available within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

$22.55 per hour (Full‑time telework is not available; telework schedule must be supervisor approved). Benefits include health insurance, paid leave & holidays, retirement plan.

1

Standard

Day

No

Great Falls, Agency:
Department of Public Health & Human Services;
Union:
Montana Federation of Public Employees

Dec 16, 2025

Closing Date:
Ongoing

None

Amber Hultin | amber.hultin | 406‑444‑3136

The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency’s HR staff identified on the job listing or by dialing the Montana Relay tana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.