Customer Service Representative

Responsibilities

• Provides excellent and expeditious client experience; greets clients, responds to questions.
• Processes incoming and outgoing patients, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within practice management software.
• Escalates complex matters to senior staff.

• Minimum of 1 year related experience required.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

National Veterinary Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.