Receptionist, Administrative​/Clerical

Job Advertisement:
Receptionist (Front Desk) – Skilled Nursing Facility - Skilled Nursing Facility Park Place Transitional Care and Rehabilitation, Great Falls, MT

Position: Receptionist / Front Desk Coordinator (Full-Time or Part-Time)
Shift: or 8:00 AM – 4:00 PM;
Location: Great Falls, Montana Reports to: Administrator / Business Office Manager Compensation: $16–$18 per hour (based on experience) + comprehensive benefits including health insurance, PTO, and paid training.

Park Place is a compassionate, resident-focused skilled nursing facility in Great Falls, providing exceptional post-acute rehabilitation, long-term care, and daily support to our community. Our welcoming front desk is the first impression for residents, families, visitors, and healthcare partners—join us to be the friendly face that makes everyone feel at home!

As our Receptionist, you'll serve as the warm, professional greeting point for the facility—handling incoming calls, welcoming visitors, assisting families, and supporting administrative tasks to keep operations running smoothly. This role combines excellent customer service with organizational skills in a meaningful healthcare environment.

Here’s a warm welcome from our front desk team in action:

• Greet residents, families, visitors, physicians, and delivery personnel with a friendly, professional demeanor.
• Answer and direct multi-line phone calls, take accurate messages, and respond to inquiries promptly.
• Manage sign-in/out logs, issue visitor badges, and ensure security protocols are followed.
• Schedule appointments, tours, and meetings; coordinate with admissions, therapy, and nursing staff.
• Assist families with questions about resident care, visiting hours, and facility services.
• Perform light administrative duties: data entry, filing, sorting mail, faxing, copying, and maintaining office supplies.
• Maintain a clean, organized, and welcoming reception area and lobby.
• Handle inquiries about admissions and direct potential referrals to the appropriate team member.
• Support special events, such as family nights or community outreach, by managing RSVPs and check-ins.
• Uphold HIPAA confidentiality and facility policies at all times.

Our bright, inviting lobby sets the tone for compassionate care:

• High school diploma or equivalent; some college or medical office experience preferred.
• 1+ years of receptionist, customer service, or administrative experience (healthcare or senior care setting is a plus).
• Excellent communication skills—warm, clear, and professional on the phone and in person.
• Proficiency with computers (Microsoft Office, email, multi-line phones); experience with electronic health records or scheduling software is a bonus.
• Strong organizational skills, attention to detail, and ability to multitask in a busy environment.
• Compassionate, patient, and empathetic—especially when interacting with elderly residents and grieving families.
• Reliable, punctual, and flexible with scheduling.

• Be the first point of connection for people who matter most—residents, families, and our community.
• Work in a supportive, team-oriented environment where your positivity makes a real difference.
• Opportunities for growth in healthcare administration or other roles.
• Stable hours in an essential, rewarding field with great benefits.

If you're outgoing, organized, and passionate about senior care, we'd love to have you at our front desk!

Park Place is an equal opportunity employer committed to diversity and inclusion. Background check and drug screening required.

Applications reviewed on a rolling basis—apply today and help create welcoming experiences every day!

Here’s a closer look at the supportive interactions that make this role so special: