Peer Manager

With several Northern Cook and Lake County locations, Josselyn, a nonprofit community mental health center, has been serving people since 1951. Today, Josselyn is known for its commitment to providing not only high-quality and affordable care, but excellent care for more than 7,500 children, adolescents and adults annually. Josselyn made history and was honored in 2025 as the only nonprofit named to Crain’s Chicago Business Fast 50 list for the second consecutive year!

The Living Room Manager is responsible for completing registration and clinical assessment for all guests seeking services. Determines appropriateness of guests’ participation in The Living Room environment. Provides guidance, training, and supervision for The Living Room Peer Specialists.

Schedule:
Sunday - Thursday or Tuesday - Saturday, 3 days 12pm - 8pm and 2 days 10am - 6pm

Salary Range: $50,000-$53,000

Program Responsibilities:

• Assists with individual and group interventions as appropriate
• Provides weekly training for peer specialists
• Provides weekly supervision for peer specialists to discuss peer and recovery support, program policies, procedures, group milieu and assess training progress
• Provides coaching to ensure positive guest group milieu
• Maintain scheduling of peer specialists for Monday-Sunday 7am-12am and holiday coverage
• Assign grocery and supply shopping to Shift Leads within budget
• Assist with purchasing supplies for 1779 garden within budget
• Determines and assigns appropriate responsibilities and activities for the Living Room Peer Specialists
• Communicates well orally and in writing
• Models appropriate professional behavior for Living Room Peer Specialists
• Oversee Uber transportation for guests as to stay within monthly budget
• Assists with linking guests to other resources and referrals
• Coordinates emergency services as needed with assistance from crisis team as needed

Administrative Responsibilities:

• Works to expand and enhance community visibility
• Initiates problem-solving and identifies program needs and will notify Crisis Supervisor or Assistant Director of Clinical Services
• Establishes written annual goals and standards for program with appropriate administrative approval
• Coordinates marketing efforts that will ensure an adequate number of referrals to the program throughout the year
• Monitors operations of program components and adjusts as necessary
• Works positively to achieve and maintain motivation and morale of staff

Quality and Compliance:

• Maintain continuing education credits (CEUs) consistent with State of Illinois licensing standards
• Completes Living Room assessment documentation that is needed quarterly
• Ensures that telephone messages are retrieved and responded to on days The Living Room is open
• Attends and participates in The Josselyn Center President’s monthly all-staff meetings
• Attends and participates in the monthly clinical services meetings

• High School Diploma or GED required. Completion of CRSS training preferred
• Willing to obtain CRSS in 6 months of hire
• Life experience as a consumer of mental health services and be willing to share recovery experiences to inspire hope and change in others
• Strong interpersonal communication, empathy, and relationship building skills to establish trust and connections
• Experience with adult populations with various DSM IV mental illness diagnoses
• Experience in crisis intervention modalities