Assistant Branch Manager

Location: Purfleet-on-Thames

Assistant Branch Manager – South Essex

Simon Acres Recruitment are looking for a personable, driven, and commercially focused Assistant Branch Manager for a well-established, highly successful, and growing Furniture retailer’s new store in South Essex.

Our client is seeking a strong retail professional who can support the Store Manager in the day-to-day running of the branch while continuing to deliver an outstanding customer experience and driving sales performance.

As Assistant Branch Manager, you will play a key role in leading by example on the shop floor, coaching the sales team, and deputising for the Store Manager during periods of absence

Package:

* Salary: £30,000 – £35,000 basic + Commission + Team Bonus

* OTE: £55,000 – £60,000

* Working Hours:

40 hours per week – 5 out of 7 days

Job Specification:

* Maintain and develop both new and existing customers through excellent customer care and ethical sales methods

* Lead from the front in achieving both personal and team sales KPIs

* Deputise for the Store Manager during days off, holidays, or absence, ensuring smooth day-to-day store operations

* Coach, motivate, and support sales consultants to improve product knowledge, sales techniques, and overall performance

* Act as the first point of escalation for customer enquiries and complaints, resolving issues efficiently and professionally

* Deliver outstanding customer service at all times, managing situations to successful conclusions

* Handle telesales calls alongside in-store customer activity

* Adapt to and promote the use of new technology to enhance the customer experience

* Support stock replenishment and merchandising, ensuring displays meet company standards

* Carry out daily cash handling routines and ensure accuracy

* Adhere to data protection policies and company procedures at all times

* Change POS materials and update pricing accurately within the store

* Ensure the store is clean, safe, and presentable at all times

The Successful Candidate Will:

* Have excellent communication and interpersonal skills

* Demonstrate a positive, enthusiastic, and professional attitude

* Be smart and presentable at all times

* Have a strong drive to exceed KPIs and sales targets

* Be able to identify customer needs and match them to suitable products

* Have a proven track record in a sales-driven retail environment

* Show leadership qualities and confidence when supporting or guiding colleagues

Required Experience:

* Minimum of 1 year’s retail sales experience

* Advantageous:
Furniture sales experience

* Advantageous:
Experience supporting or mentoring colleagues in a retail environment

Perks:

* Holiday: 30 days for full-time employees plus your birthday off

* Staff & family discounts

* On-site free parking

Simon Acres Recruitment are acting as the employment agency in relation to this vacancy