Credit Controller

The Credit Controller will be responsible for managing the recovery of monies due across all Parks, including residential, holiday, commercial, and rented units. The role ensures the timely collection of outstanding debts, the maintenance of accurate financial records, and effective liaison with internal departments and external parties to minimise financial risk to the business.

• Take ownership of recovering outstanding balances from residents, holiday home owners, rented units, and commercial properties once the company’s credit control procedure has been completed, i.e. all reminder letters have been issued.
• Proactively contact debtors with overdue accounts in line with Credit Control procedures
• Negotiate and agree appropriate payment plans where required. Monitor debtor accounts to ensure payments are received
• Escalate cases to the Legal Department in a timely manner for further action where necessary
• Support the Legal Department in raising County Court Claims via the HMCS online system, ensuring the accuracy and relevance of all textual and financial information
• Review aged debtors reports with the Senior Accounts Manager to ensure all outstanding debts are collected in a timely manner, identifying and discussing any areas of concern.
• Accurately post receipts into rent sheets and Sage 200
• Manage estate accounts, including updating records and liaising with solicitors and executors regarding deceased residents, and chase outstanding balances
• Assist the Accounts Receivable team with reconciling balances between rent sheets and Sage, identifying discrepancies and resolving issues
• Apply late payment charges and interest to outstanding balances in rent sheets in accordance with 1983 Agreements and Holiday Licence Agreements.
• Authorise and process write-offs and update rent sheets and Sage once approved by Finance Director and Head of Accounts.
• Liaise with Senior Accounts manager to update ledger and resolve account related issues.
• Implement and recommend improvements to the credit control processes and procedures.
• Ad‑hoc duties as required

Please do not delay in sending your CV to or alternatively complete the application form below: