Guest Services Advisor; Customer Experience

Guest Services Advisor (Customer Experience)

Purfleet, Essex | Permanent | Hybrid | £23,850 PA

Are you passionate about delivering outstanding customer experiences? Do you enjoy helping people and solving problems in a fast‑paced environment?

As a Guest Services Advisor (Customer Experience), you will be the first point of contact for guests, playing a vital role in ensuring every interaction is positive, professional, and memorable. This is a varied and rewarding role within a supportive, customer focused team where no two days are the same.

• Act as the voice of the brand across multiple channels, including telephone, email, webchat, and social media
• Manage a high volume of guest enquiries with efficiency, accuracy, and professionalism
• Proactively contact guests to collect and confirm essential travel information
• Resolve queries and issues with empathy, clear communication, and a solution focused approach
• Work collaboratively with internal teams to ensure seamless guest journeys
• Occasionally support operations at ports, airports, or onboard during special events

• Excellent written and verbal communication skills
• Strong attention to detail and a high level of accuracy
• A genuine customer first mindset and ability to remain calm under pressure
• Confident problem solving skills and adaptability to changing priorities