Client Relationship Manager

You will manage customers/relationships with existing accounts.

The client is seeking someone whose background aligns with their target industry, specifically contract manufacturing/medical devices.

• Be valued and recognized for your contributions
• Strong potential for career progression
• Supportive, family-oriented leadership team
• Wellness program with cash incentives
• Comprehensive health insurance with low deductibles
• Disability, dental, and life insurance coverage
• 401(k) retirement savings plan
• Flexible medical and dependent care spending accounts
• On-site fitness facility

• Oversee and manage high-value strategic accounts
• Act as the primary liaison, delivering exceptional customer service
• Build and nurture long-term client partnerships
• Collaborate with Program Managers on new product development and design transfer initiatives
• Maintain consistent communication to strengthen client relationships
• Identify opportunities to expand existing accounts
• Prepare and present quotes for new and ongoing programs
• Develop and manage schedules to support customer deliverables
• Provide ongoing account support to ensure program retention
• Respond promptly and accurately to client inquiries
• Provide internal reporting on account performance and status
• Recommend products and services to enhance client satisfaction
• Partner with Business Development to secure new value-driven business
• Mentor and guide Associate Account Managers
• Maintain high customer satisfaction while driving margin improvement

• Excellent written and verbal communication skills
• Ability to clearly present business and technical concepts to diverse audiences
• Strong leadership and team motivation skills
• Self-driven with exceptional organizational abilities
• Proficient in Microsoft Project and resource planning
• Solid understanding of business management principles, resource allocation, and cross-functional coordination
• Strong negotiation and decision-making skills
• Ability to manage multiple priorities effectively
• Proven track record of growing and retaining customer accounts
• Bachelor’s degree in Business or a Technical field
• Minimum 5 years of Account Management experience