Customer Service Coordinator

Customer Service Coordinator
£25,000 P/A + up to £5,000 P/A uplift on call out rota
Gravesend
Monday to Friday | 10am to 6pm
37.5 hours per week (plus 1 in 4 on call at weekends)

Have you got experience working in a fast-paced environment?

Are you familiar with scheduling engineers?

Attega Group is working on behalf of our client as their in-house recruitment provider.
We are currently recruiting for a Customer Service Coordinator to join their team.

The main purpose of this Customer Service Coordinator role is to support the help desk and liaise with engineers as part of the Rapid Response team.

In return, our client is offering a salary of up to £25,000 P/A, depending on experience + company benefits.

This role is full-time and permanent. The hours of work will be 10am to 6pm with on call work 1 in 4 weekends.

Your responsibilities will include:

Answering the telephone calls from our drainage engineers, customers, and colleagues
Loading new job requests onto our internal job management system and client portals
Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs
Provide assistance to drainage engineers when they are on site
Advising clients on best course of action for issues
Dealing with customer queries
Closing jobs on the system once they've been successfully completed

The ideal candidate:

Must have previous experience working in a fast-paced helpdesk environment
Needs a confident telephone manner
Will also ideally have some experience with scheduling engineers
For more information on our Customer Service Coordinator role, please contact Abby in the Attega Group offices today