VP of Business Operations

About Box Power

Box Power helps utilities, communities, and critical infrastructure deploy resilient, cost-effective distributed energy systems. We combine planning/design software (EASI), turnkey hardware “kits,” and execution services (EPC + O&M) to make DER deployments repeatable and scalable.

Box Power is scaling from ~$20M toward $100M+ in revenue. We need a VP of Business Operations to build and run the company operating system—the planning cadence, cross-functional execution rhythm, internal controls, business systems, and people operations infrastructure that reduces fire drills and removes founder dependence.

You’ll lead the Head of People/HR and ensure people processes (hiring, onboarding, performance, leveling, comp administration, manager enablement) are embedded into a disciplined operating model.

This is a high impact “integrator” role: part operating model architect, part systems builder, part accountability driver. The role functions as the company’s operational integrator—owning the operating cadence, cross-functional execution, internal systems, and governance required to scale beyond founder-led execution.

Company Operating System

• Design and run quarterly/annual planning, KPI/operating reviews, and decision forums
• Clarify ownership and decision rights (RACI/DRI), reduce ambiguity and escalations
• Drive meeting hygiene, priority discipline, and follow-through

Cross-Functional Process & Execution

• Standardize and improve critical workflows end-to-end (Sales → Contract → NTP → Delivery → O&M)
• Identify recurring friction points and “fire drills,” run root-cause fixes, and make changes stick
• Build lightweight program management where needed to drive adoption

Business Systems & Information Management

• Own internal systems strategy and adoption (ERP/HRIS/CRM/BI, ticketing, doc/knowledge systems)
• Ensure clean definitions and reporting across systems; stand up basic Rev Ops/BI capability as resourced
• Create a usable, owned knowledge base and file structure (fast retrieval, version control, clear owners)

People Operations

• Lead the Head of People/HR; ensure scalable people processes and manager enablement
• Operationalize recruiting workflows, onboarding, performance management, leveling, compensation administration
• Embed values and leadership expectations into the “how we operate,” not posters on the wall

Governance & Internal Controls

• Implement delegation of authority and approval workflows (pricing, contract terms, change orders, major purchases, hiring approvals)
• Standardize templates and review processes with GC/CFO
• Own corporate admin hygiene: licenses, registrations, bonding/insurance docs, compliance calendars
• Own and continuously improve the company’s contract templates, clause library, approved fallback positions, and exhibit structures; maintain clear priority-of-documents logic and incorporate lessons learned from project execution, claims, and disputes.
• Coordinate cross-functional contract inputs and approvals from Engineering, Project Management, Procurement, Finance, and Operations to ensure all contract terms are operationally executable prior to signature.
• Serve as the primary contract “pen holder” during negotiations, maintaining deviation logs and approval records, and ensuring negotiated outcomes align with company risk tolerance and margin objectives.
• Oversee post-signature contract readiness, including contract kickoffs, obligation extraction, risk identification, and structured handoff to PMO and Operations.
• Own contracting workflows, systems, and reporting; track contract cycle time, deviations from standard terms, margin risk indicators, and change order recovery, and recommend continuous process improvements.

• A clear operating cadence adopted company-wide (planning, KPI reviews, issue management)
• 2–3 major workflows measurably improved (cycle time, quality, rework reduction) with owners + KPIs
• Fewer CEO/CFO “where is this / who owns this” escalations, less meeting load, more execution
• Systems adoption improves (CRM/ERP/HRIS hygiene, consistent reporting, reliable data)
• Executive team and Board view Box Power as meaningfully more…