Frozen Food Manager - Grapevine, TX

Customer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service.
• Assist customers with product suggestions.
• Engage in suggestive selling and other sales techniques via telephone, intercom announcements, and one‑on‑one interactions.
• Answer and respond to incoming calls appropriately; resolve customer complaints and elevate to Store Director as needed.

• Rotate and discard outdated or spoiled products.
• Ensure cleanliness of work area and department.
• Implement effective promotional and seasonal displays.
• Ensure merchandise is correctly priced and displayed; maintain clean and organized shelves.
• May assist in other areas of the Grocery Department.
• Follow and maintain department standards and requirements.

• Control inventory to ensure adequate product quantity, quality, and freshness.
• Maintain inventory levels according to division directives.
• Stock and rotate products.
• Supervise processing of reclamation and maintain orderly, in‑stock conditions in back room and Frozen Food Department areas.
• Ensure proper code dating for all products within the department.
• Assist with physical inventory every six months.
• Control shrink and cost.

• Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook.
• Comply with retail labeling laws, federal and state regulations, company policies, and code dating requirements.
• Ensure proper temperature levels for all products.
• Comply with all workplace safety rules and regulations.
• Ensure safety, cleanliness, and sanitation of work area, cooler, equipment, and display areas.
• Implement emergency procedures in the event of equipment or software malfunctions.
• Comply with company grooming standards and dress code.

• Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating products.
• Adhere to product temperature and storage guidelines; follow proper packaging techniques.
• Implement correct product preparation techniques.
• Operate related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, and Sterilox machine.
• Operate computer software and electronic ordering devices to order product.

• Accurately complete, maintain, and monitor daily log sheets, sales and labor reports, and other required paperwork.
• Process administrative paperwork and maintain accurate department records.

• Entry level

• Full‑time

• Management and Manufacturing
• Industry: Retail