Retail Associate

Overview

Ross, a leading off‑price retail chain with over 2,200 stores, is inviting applicants to join a team that values people, celebrates diversity, and delivers an exciting treasure hunt shopping experience. At Ross, employees experience career growth, teamwork, a commitment to inclusion, and the opportunity to learn and evolve within a Fortune 500 company that prioritizes continuous learning and development.

The Retail Associate ensures customers have a positive shopping experience by greeting them courteously, treating fellow associates with respect, maintaining a clean work area, and presenting merchandise properly.

• Practice safe behaviors and protect safety as the top priority.
• Maintain a high level of awareness on the sales floor, keep egress clear, and report unsafe conditions.
• Treat all customers and associates with respect and courtesy; greet everyone with eye contact, smiles, and friendly language.
• Assist customers with merchandise, answer questions, and provide efficient help at all times.
• Handle all customer service calls promptly, resolve issues, and involve store leadership when needed.
• Represent and support the Ross brand at all times.
• Clean daily—sweep, mop, dust, wipe counters, mirrors, and restrooms; disinfect high‑touch areas; replenish supplies.
• Keep a professional appearance and follow the company's dress code.
• Perform daily store sizing, recovery, and merchandising to maintain store standards.
• Expedite received merchandise, apply merchandising guidelines, and maintain product familiarity.
• Familiarize with Loss Prevention, Shortage Highway, and Store Protection standards.
• Demonstrate integrity, safeguard confidential information, cash, credit, and merchandise.
• Follow and process Mark‑Out‑of‑Stock (MOS) policies, notifying leadership for disposal approval.
• Adhere to policies for cash, checks, charge cards, refunds, voids, and offline procedures.
• Use all store equipment safely and efficiently.
• Show urgency and efficiency in performance and workflow, maximizing productivity.

• Manage Work Processes
• Business Acumen
• Plan, Align & Prioritize
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

• Communicate effectively and respectfully with customers, associates, and leadership.
• Perform basic mathematical calculations used in retail environments.

• Use all store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store for 100% of the work time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Some assignments may require additional qualifications.
• For stockroom shifts, regularly push, pull, and lift more than 20 pounds.

Mid‑Senior level

Full‑time

Sales and Business Development;
Retail industry.

Referrals increase your chances of interviewing at Ross Stores, Inc. by 2x.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.