Technical Support Specialist

Job Title: Technical Support Specialist Wage/Hour Status: Exempt

Reports to: Director of Technology Services Pay Grade: Technical 3

Dept./School: Technology Services Date Revised: 5/2024

Primary Purpose :

To provide support, repair, and installation of computing devices and related peripherals, audio-visual equipment, and software.

To provide level-one assistance with network issues.

To provide training and mentoring of Campus Technicians.

Qualifications:

Education/

Experience:

• Associate’s degree, technical degree, or technical training/certification and 5 years experience in a technical support role
• Required Knowledge and
  
  Skills:
• Knowledge of Windows OS
• Knowledge of Mac OS
• Knowledge of iOS
• Knowledge of Chrome OS
• Knowledge of Active Directory
• Knowledge of Google Suite
• Experience repairing and troubleshooting devices, and printers
• Experience supporting and troubleshooting local area networks

Major

Responsibilities and Duties:

• Maintains and supports District computers
• Maintains and supports District iOS devices
• Maintains and supports printers, scanners, and other peripheral devices.
• Maintains and supports audio-visual equipment such as projectors and document cameras
• Maintains and supports interactive displays
• Level 1 support for networking issues
• Maintains hardware inventory database in the field
• Provides mentorship opportunities
• Assists with installation and implementation of projects
• Efficiently prioritizes and completes work orders
• Maintains technical certifications
• Maintains confidentiality of staff and student information.
• Regular and consistent attendance.
• All other duties as assigned.

Equipment Used:

Computers (both Macintosh and Windows) and associated peripherals

IOS devices

Chrome OS

Small hand tools

Personal Vehicle

Personal Cell Phone

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Maintain emotional control under stress

Demonstrate patience and flexibility when working with others

Maintain professional and friendly demeanor at all times

Lift, carry, push and/or pull items of up to 50 lbs. on a daily basis

Sit or stand for extended periods of time

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not

an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.