Patient Services Specialist

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The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

• Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones; arranges follow-up visits and referral appointments.
• Assists with patient registration duties by collecting and verifying insurance information; verifies patient demographics and enters changes into computer system; directs patient to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines; posts payments and enters charges into computer utilizing appropriate codes; generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities; may be required to discuss financial arrangements with patients.
• Receives and directs phone calls; assists patients and visitors; responds to routine inquiries concerning practice services, hours of operation, etc.; ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

• Good listening, interpersonal and communication (oral and written) skills, professional, pleasant, respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences; empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to detail.
• Comfortable with working in a fast paced, constantly changing and stressful environment.

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

• EDUCATION – High School Diploma/GED Equivalent
• EXPERIENCE – Less than 1 Year of Experience