Billing Specialist & Customer Service Representative - Cardlock

Overview

Responsible for the preparation, audit and pricing transaction files required to create customer invoices. Additional responsibilities include fielding and resolving customer billing inquiries/issues. The billing/customer service representative will also provide 1st class customer service to all internal and external customers and stakeholders by utilizing excellent, in-depth knowledge of company products and programs with a service mentality. Close collaboration between the Customer Service Team is vital.

• Ability to perform routine duties independently; prioritize tasks to meet expectations; adhere to established policies and procedures.
• Process daily transactional files from Pilot Thomas Logistics (PTL) partner Fleet Card Processing companies.
• Audit and correct errors in transactional batches & files.
• Execute daily updates to Cardlock retail street pricing.
• Run & distribute Customer Invoices by billing cycle.
• Assist the Customer Service Team by fielding inbound and outbound customer phone calls and emails.
• Responsible for addressing and resolving customer service problems, questions, concerns.
• Create & order fleet fueling cards and assist with customer account management.

• Special projects as requested.
• Perform other duties as assigned.
• Billing experience strongly preferred but not required.
• Experience in similar customer service, call center and or inside sales preferred.
• Must be mature and comfortable interacting with customers and resolving concerns.
• Organized and detail-oriented with the ability to prioritize and multitask.
• Communicate effectively in a business environment; excellent interpersonal, writing and verbal communication skills are a must. A service attitude and disposition is also vital.
• Must be flexible and solutions-oriented with the ability to work under pressure.
• Required to have/carry a Transportation Worker Identification Credential (TWIC) card when on maritime facilities and vessels. Otherwise, an escort with a valid TWIC card is required.

• High school diploma or GED required.

• May be required to lift, push, or pull materials weighing up to ten (10) pounds.
• May be required to sit and review information on a computer screen for long periods of time.
• May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.