Credit Collections Assistant

Base pay range

$18.03/hr - $18.03/hr

The Credit Collections Assistant uses independent judgment and exercises full working responsibility of follow-up calls for clients in lockout to bring them back into compliance with servicing the interlock and payment of fees. Coordinates office and field collection procedures and analyzes field collection reports to determine further steps in collection effort. Compiles data required for transfer of accounts to collection agency.

Credit Assistant may be required to assist in compiling monthly information for report of delinquent account collections and bad debt write offs. Coordinates and acts as liaison for contracts with vendors for collection bill receivables and other collection agencies.

• Daily collection calls using the lockout report. Must write detailed notes on all collection calls and insert in the collection screen in Smart Trac.
• Review past dueabak clients for reinstall and send approvals to Customer Service Representatives so they can set client up for installation.
• Review of client logs to determine if a lockout credit will be assessed.
• Review tow bills and service site notes to determine if a tow bill should be credited.
• Conduct special billing investigations involving difficult problems. Makes determinations and resolves disputes.
• Handle difficult credit/collection problems that are referred by Customer Service Representatives.
• Monitor customer account balances for customer services and initiate collection procedures.
• Assure credit collection policies are consistent with sound business and financial policies and comply with City, State, and Federal rules and regulations.
• Coordinate and record field collection activities of Customer Service Representatives and Service Centers.
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• May handle correspondence and claims in connection with bankruptcies and estates.
• Coordinate acknowledgement of refunds, notification of customers and reconciliation of accounts.

• Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities.
• Combination of previous training and education equivalent to completion of two years of college or business school.
• Three years experience as a Customer Service Representative or Customer Service Specialist, or in a responsible position involving the extension of credit and collection of delinquent కార్యములు.
• Knowledge of modern office procedures, methods and computer equipment.
• Knowledge and understanding of automated systems and procedures for bill collection and follow-up.
• Ability to interpret customer billing records.
• Ability to determine and resolve billing errors with customers.
• Effective written and oral communication skills, including ability to deal with customers in resolving billing and credit problems.
• Ability to work under pressure and sometimes with difficult and abusive customers.
• Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to operate assigned equipment.
• Ability to make unanimously sound decisions in a manner consistent with the Their essential job functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls.

The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, knee, crouch or crawl. The employee may assume a sustained posture in a seated position for prolonged periods of time. The employee must occasionally…